Draft · Updated October 2026
Terms and conditions
These terms apply to every order placed in the Embra webshop. By placing an order you accept them.
Who we are
[legal name of the company, e.g. Embra B.V.], trading as Embra, [street and number], [postcode] Rotterdam, the Netherlands. Chamber of Commerce (KvK) [KvK number], VAT [VAT (btw) number]. You can reach us at [contact e-mail address].
Your order
The contract is made when you place the order and, for online payment, the payment has come through. You receive a confirmation by e-mail.
We may refuse or cancel an order, for instance when a product turns out to be unavailable or a price is clearly wrong. If you have already paid, we refund you in full.
Prices and payment
All prices are in euro and include VAT. Shipping costs are shown before you pay.
You can pay online with the methods shown at the checkout (such as iDEAL | Wero, card, Bancontact or Klarna), processed by Stripe. Promotion codes cannot be exchanged for cash and apply only under their own conditions.
Delivery
We ship to the Netherlands, Belgium and Germany. We aim to dispatch within [number] working days; the expected delivery time is shown in the shipping confirmation.
The bottles are yours, and at your risk, from the moment they are delivered to you.
Alcohol
Products marked as containing alcohol are sold only to people aged 18 or over. You confirm your age at the checkout, and the carrier checks it on delivery. If no one aged 18 or over can show ID, the parcel is not handed over.
Changing your mind
You may withdraw from the purchase within 14 days of receiving it. How this works, and when it does not apply, is set out on the returns page.
Broken or wrong bottles
If a bottle arrives broken or is not what you ordered, write to us within 48 hours of delivery at [contact e-mail address], with a photo. We send a replacement or refund you, at no cost to you. This does not limit your statutory rights.
Liability
Our liability is limited to the amount of the order concerned, except where the law does not allow such a limit, such as in the case of intent or gross negligence.
Complaints and law
Complaints can be sent to [contact e-mail address]; we answer within 14 days. Dutch law applies. As a consumer in Belgium or Germany you keep the protection of the mandatory rules of your own country.